Bigshell Host wants to build long-term business relationship with its customers - therefore we use to follow a liberal Cancellation / Refund policy under the following conditions:
- No cancellation are permitted for those products/services that the Bigshell Host. marketing team has obtained during promotional offers or on special occasions/events like Month end offers, Diwali, Halloweens, Christmas, New year etc. Due to occasional offerings for limited period the cancellations are not possible.
- The cancellations will be considered only if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants/execution team and they have initiated the process of shipping/working on their own level.
- Remittance/Amount of payment once received will not be returned back in any case even if the cancellation is placed within 12 hours. The money can be adjusted against other service or a future order within next 90 days.
- Any interruption in service due to any third party such as website hosting, server, images, content writing etc, Our Company will not be responsible at all. Any efforts Bigshell Host has to put while coordinating/liaisoning with them has to be paid as per the agreed rate of the company.
- If you found any product /services received is not up to the mark or not as shown on our website or as per your expectations, you can notify the same to our customer service within next 12 hours of receiving the product. The customer service team will be responsible to take your consideration into mind and take appropriate action to rectify the error and improve our service.
Refund Policy
The money back policy is not applicable in the Bigshell Host, so if you buy any product or subscribe for any service our company does not offer any money back policy. But in case you are not satisfied with our products or services you can notify the same to our customer service within next 12 hours of receiving the product. The customer service team will be responsible to take your consideration into mind and take appropriate action to rectify the error and improve our service.- In case of our SEO/SEM services, we have flexible payment plans as per the agreed terms & conditions in which a customer can make next month payments after reviewing the performance of the previous work. However, due to the nature of the business, SEO companies including our company we cannot offer guarantee of targeted rankings/traffic/sales. You can make your next payment for a new project after satisfying with our current service and performance of work.
Due to the nature of its services, Bigshell Host does not guarantee any refunds upon cancellation. In case of monthly payment, it is understood that payment for next month is released only after reviewing the current month's performance. Bigshell Host does not make any guarantees on the basis of traffic/rankings etc. and will not be held responsible for any refund claims thereof.
